Good morning Angela,
Thank you for the wishes and updates.
You all have been amazing. And we are so happy to be with your agency for our property.
Blessings to you all.
R ROJA
Thanks again Angela. And a massive thank you for the work you have done through this tenancy. It has been as smooth as it could be. Very much appreciated.
Dear Kylie
I would just like to thank you for the wonderful job you do in managing my tenants and the ongoing maintenance at my properties.
Your efforts are appreciated and understand the difficulties in liaising tenants and contractors.
You always go over and above in trying to achieve the best outcomes for my properties and it doesn’t go unnoticed.
I would like to thank you both for facilitating a smooth handover and also for the wonderful work that you have done in managing my property over the last few years. We were both very happy with the condition of the house.
I have had a great experience with you all at RBR and couldn't thank you guys enough for all your hard work and help with my investment property over the years.
Mike was amazingly easy to deal with and kept me updated along the way with the progress including progress photos. He made the whole process so easy and I am extremely happy with the end result.
Good Morning
We are renting unit 20 at Kooringal at the moment. Many people are quick to complain, so we thought we should be just as quick to praise.
Yesterday we went to your office to re-book for next year. We spoke to your Rebecca. She was most helpful, cheerful, and efficient, and she even fixed my wife’s sun glasses.
We think she is really nice and we were most impressed.
Regards
We had a guest depart from Tumut 2 this morning who raved about how wonderful Ryan is.
“Ryan is reliable, professional and an asset to the company. A wonderful fellow”
Thank you RB, for always going the extra mile to assist holidays guests, no matter how minor the issue may seem, it is appreciated.
On behalf of my parents, thank you for your email and thank you to your team for helping us get the property into the rental pool.
Everyone’s been awesome!
Looking forward to a great working relationship.
Hi Tam,
I wanted to thank you for going beyond helping to sort my mother's mess out and looking after the property.
You and Kylie have been a pleasure to deal with and would recommend your service!!😀
I would just like to thank you for the wonderful job you do in managing my tenants and the ongoing maintenance at my properties.
Your efforts are appreciated and understand the difficulties in liaising tenants and contractors.
You always go over and above in trying to achieve the best outcomes for my properties and it doesnt go unnoticed.
Hi Tamara,
Thank you to yourself and all the fantastic staff at RBR getting the unit cleaned up and leased to a new tenant.
Many thanks,
Thanks Angela for a very thorough inspection of Whitecaps.
Doug and I are so impressed with your ongoing care of Whitecaps
I hope you are well. I’d been in touch with Mike and all looks great with the shower renovation, super impressed with his work and professionalism and he’s been a pleasure to deal with. And thank you for your and Belinda’s assistance with arranging everything it’s much appreciated
A great company to deal with, it is unusual to get honest advice from an agent but I have found RBR to be one of the few real estate agents who strive to get the best results and information for their clients
I just want to say a massive thank you for being my real estate agency for the past 5 years. I really felt valued and respected and enjoyed meeting you all over my extended lease term. Great customer experience, thank you all and have a great week.
Hi Angela.
Thank you for being a wonderful property manager!
Over many years, your advice and support have been invaluable.
I plan to drive up next Wednesday 28 September so I'll pop into RBR around 4pm to collect the keys and the garage remotes.
Hopefully I'll see then.
Regards and best wishes.
We have been booking holiday accommodation with Rainbow Bay Realty for 12 seasons (July/August) in the Coolangatta/Rainbow Bay area. Their service is outstandingl. Over the years, all of the staff have provided us with professional, courteous, friendly and accurate service - without exception. For two of those years, Australia was in the grip of the pandemic with lockdowns, border closures and heavy restrictions particularly in the border areas of Coolangatta and Tweed Heads. However, we were still able to have two holidays with no disruption in respect to the service provided by RBR. The ability to book ahead for the following year is also a great benefit. We have recommended RBR to quite a few people seeking holiday accommodation in the area and they have also become repeat customers. We would highly recommend RBR to any potential holidaymakers. Likewise we believe that landlords could not go wrong choosing to use RBR as their holiday marketer as they appear to have a very good balance between ensuring both parties receive truly excellent service
We are currently 3 days into a 3 week stay at 502 Eden Apartments. We had been unable to set up our Netflix, SBS on demand and Prime Video accounts on the TV in the unit. Initially we thought that it wasn’t possible to do that, which made us think that we wouldn’t re-book for next year. We were just inclined to put up with not having access to that form of viewing. However, on the off-chance RBR could help us, I called into the office yesterday. The Receptionist had a discussion with Kai (spelling not sure?) and he kindly accompanied me back to our unit. Initially, when he thought that the TV in the unit wasn’t capable of getting those accounts on it, he thought he would be able to offer us a replacement TV for the balance of our stay. After returning to your office and discussing it with another colleague, he returned and was able to show me how to connect the TV through my phone so that we could use our accounts with very little difficulty.
Kai was an extremely helpful, patient, knowledgeable and personable young man. He very quickly provided a solution to what had become a big disappointment that we thought we couldn’t spend some of our time watching our normal TV programs..
This email is just to say a very big thank-you to RBR for providing us with such great service - ALWAYS. It’s the reason we are on our 12th return to the Coolangatta area with your agency. Your staff and the business are amazing. We recommend RBR to everyone who is coming to the area to holiday, and when I was at your agency yesterday for my query, I surprisingly met three of our local Dalmeny acquaintances who had followed our suggestion to book through RBR.
Hope that this email finds you well. I wanted to touch base and say a big thank you for all that you have done for me and my unit at 5/38 Dry Dock Road It has been so good to know that you have been at the end of the phone or email and guiding me through the tenancy processes.
I would like to thank you both for facilitating a smooth handover and also for the wonderful work that you have done in managing my property over the last few years. We were both very happy with the condition of the house.
We would like to thank all you lovely ladies for being the best Real estate we have ever dealt with. Keep up the great work Kindest Regards
Thank you!
Once again, we'd really like to thank you for making our life easy. It's been an absolute pleasure dealing with you and the agency.
Hi Angela,
Just got word that it’s been settled now.
Nothing has been discussed about keys. So I’ll leave that with you.
I can’t express how grateful I am for all your support throughout the years.
Thank you. All the best.
Kindest Regards,
Berrak
It has been an absolute pleasure having you guys taking care of our property. You've been so kind and professional with us and our tenants.
Mel and I wish you all the very best for the future.
The service Angela and Belinda provided was outstanding. The promptness of any questions I had was great.
Thanks so much! I’ll make that final payment on the 28th of Feb.
I have also organised the bond and carpet cleaning. I will drop the keys into the office around the 3rd of March. The Bond cleaners will collect from your office :)
Thanks again, you have been the best property managers I’ve had. So easy & simple to deal with.
Thank you and we agree our tenants certainly appear to be looking after our place quite well from the photos sent through.
And thank you also for being great tenancy managers, Kym and I really appreciate your work, cheers
Hi Kylie!!!!
I just wanted to check in to let you know that Mike and his Dad did a wonderful job painting the interior of my apartment.
OMG.....its freshened the whole place up and modernised it - Im over the moon with the difference it has made.
I've just signed the lease renewal, and wish to thank the owners for entrusting me to care for their property as well as making the decision to maintain the rent at the current rate. Its so generous of them- of which I'm very grateful.
Would you believe it will be 20 years in April since I first moved in with my two sons who were young teens at the time.
I had two unfortunate experiences with Tweed/Coolangatta RE Agents managing the property. RBR were engaged in the search for a more professional service. You did not disappoint. My only regret in selling the property is I lose touch with you! Amazing service thank you.
Tamara and Belinda & the team went beyond our expectations in managing the tenants exit and expediting our move in date.
How could we improve our service – response – already 11 out of 10.
I found everything very good to be honest, and if it were not for 'friends of the family' switch, I would have no reason to leave the RBR stable - I was reluctant to leave as it was
During our 5 years of renting with RBR, we found every person we came across to be professional, friendly, helpful and respectful to us; and always with a smile.
We were saddened to have to move and go with another agency as we had a perfect working relationship that we became very friendly and comfortable with. We even looked forward to the inspection days just so we could have a chat.
We can’t thank them enough for everything they did for our family.
Thank you
Kathryn Teni
Christine Waller
Daniel Hall
And the kids.
We just wanted to let you know that in all the years we have been renting through RBR, Mike and Dan are two of the most professional people who has visited this property. In fact, any property we have rented previously!
They both know exactly what they are doing (we previously owned 3 construction companies and know a good worker when we see one), they are polite and courteous, do a fantastic job, can answer any questions which we have had and i must say that over the last 2 days in which work has been done here, did not stop once and went above and beyond cleaning up afterwards. I absolutely cannot speak highly enough of them both as it is very hard to come across good service these days.
Hope you are well and are enjoying the start of your weekend.
Thanks so much for for your phone call last night. We wish the tenants all the very best for the future and thank them for being such wonderful tenants.
We would like the rent to remain the samedue to border restrictions and the like this year. I was very happy to read about the new rules for the border passes yesterday.
Please pass on our thanks to all the team at RBR for doing such an amazing job of managing our property especially during 2020. We are beyond grateful for all the teams hard work during this time.
Speak soon,
Cheers
Craig has a good knowledge of the market and has a professional and courteous manner. He communicated well with us all along the way. My husband and I continue to congratulate ourselves on our good fortune in selecting Craig as our agent. What we feel would be a challenging time has been proceeded far more smoothly than we would’ve imagined. Craig has achieved a most favourable result for us and we would be delighted to recommend him to a prospective vendor.
Gillian's knowledge of the market and her efficiency gave us an excellent outcome.
We are very pleased with our dealings with her. This also applies to Belinda Dinsey and Tamara Smith who set us up with really good tenants and helped with their settling in. Thank you to the three of you.
Gillian and her RBR Team recently sold our new build property. The build was a three year nightmare but Gillian and Belinda were extremely helpful during a very trying time. They even visited and reported back to us when we could not be on site. They have kept us informed all the way through and found a buyer very quickly once we decided to sell. We would not hesitate to recommend them to anyone looking to sell or rent their properties.
Hi Angela
Oh I am so glad Polly has found a new home, she is the best tenant I have ever had. And you have been the best property manager, hands down. I've had plenty of rental properties too, so well done and thank you for your professional and friendly service.
I knew Lenny McLennan to be a man of integrity and that is why I secured his services. The professionalism of Lenny and his team at RBR was exemplary. I was very impressed as they also provided a level of comfort through a sale with some complexity. A very positive outcome.
We have purchased and sold from Lenny and he has exceeded our expectations on both occasions. Got more than we expected and sold our property in under 30 days (which we needed in order to buy our current home) we owe everything to Lenny! He made it a personalised experience and kept us in the loop and always kept us calm. What an amazing agent!
My wife and I, along with two of our friends decided on RBR to sell our properties. Lenny McLennan and Belinda Trotman delivered a great outcome for all concerned. Their local knowledge and data base is outstanding and our recommendation would be if you are going to buy or sell in Rainbow Bay, go with RBR as they are 5 Star.
I bought my current home from Lenny McLennan. Prior to chatting with Lenny, my home search had been rather daunting. The pressure of finding the 'right' place which ticked all the boxes at times was frustrating, especially when some agents showed me homes which reflected none of my requests. Lenny, listened to what I wanted, actually took time to show me places with my interests in mind and before I knew it was was inspecting my dream home. Thanks Lenny, your refreshing and professional approach to real estate made buying a home an enjoyable experience.
Lenny knows the area better than most and he made the process from an offer to settlement as simple as it should be.
I had to sell my mother’s apartment to fund her going into aged care. Having never sold a property before, my primary focus in engaging a real estate agent was that they were trustworthy and professional, as well as providing a very high standard of customer service.
I decided from the outset that I did not want to engage one of the major ‘high-flying’ real estate franchisees. I preferred to give my family’s business to an independent agent. I undertook a ‘Google’ search for agents within close proximity of the property I wanted to sell and found Rainbow Bay Realty. I went to the agency and after introducing myself at reception, Belinda Trotman came out of her office to meet me. I was immediately impressed with Belinda. She seemed genuinely interested in talking to me. One thing that stood out to me was that Belinda introduced herself using her full name. I find this rarely happens these days, with most people simply providing only their given name.
My wife and I subsequently met with Belinda at my mother’s apartment to obtain her opinion about the property. She took the time to discuss the potential selling price of the apartment as well as giving suggestions about improvements that could be made prior to putting the apartment on the market. At no time did I feel any high-pitched sales pressure from Belinda.
I also sought opinions from two other agents about the property. Their interest in wanting to assist us fell well short of Belinda’s advice and assistance. As a result, I engaged Belinda as agent. I took her advice to replace the carpets as well as repaint the apartment, which I did myself. An example of Belinda’s ‘can do’ attitude was when I was having difficulty with the evenness of the final coat of paint. I contacted Belinda, and she said she would ask a
painting contractor to contact me. He subsequently did and came to the apartment to paint the final coat for a small fee.
Sadly, my mother passed away shortly after listing the property, which resulted in it having to be taken off the market. Belinda was extremely thoughtful in sending flowers to us after Iadvised her of Mum’s passing. Following processing of the estate, I again listed the property with Rainbow Bay Realty with Belinda as the agent. Belinda, and her assistant Brittney Nicholls, were very proactive with inspections. Belinda always updated me by phone following the inspections.
Both Belinda and Brittney went the ‘extra mile’ assisting me. I was living a considerable distance from the apartment and wanted to sell as much of the furniture as possible. I advertised the various items on Gumtree for sale, which Brittney helped facilitate. I cannot speak more highly of the service I received from both Belinda and Brittney. Belinda is a highly effective oral communicator who I always found ready and willing to listen to me
and deal with any issues or questions. Brittney was an excellent assistant to Belinda where nothing was too much trouble.
Overall, I had a very positive experience in engaging Belinda as the agent to handle the sale of my Mum’s apartment in what was a difficult time emotionally. Belinda negotiated a fair price for the sale of the apartment. I have no hesitation in highly recommending Belinda Trotman to handle the sale of your property in an honest, friendly and professional manner.
I'm pleased to say I was very impressed with the service I received from Lenny and his team. They were efficient, polite, experienced and professional in every way. We received the result very quickly without any problem and I would recommend their services to anyone looking to buy or sell.
I have now bought and sold with Gavin. His attention to detail is profound. His empathy for the situation(stressful time, selling or buying... but especially selling a home one has put a lot of time and energy into) and genuine caring approach is not something one finds often. His after sale care and consideration makes a difficult time bearable. I will be forever grateful for knowing him.
I have just had the pleasure of working with Belinda to sell our unit at Rainbow Bay.
I found her to be completely professional at all times and at the same time was very friendly, humorous which are qualities that make the process better for me.
She was completely on the ball during the whole process and spoke to us honestly.
She was efficient and really got the best outcome for us as a customer. We are delighted with the result.
I would recommend Belinda to any owner or purchaser as she has real ethics and great knowledge of the property industry.
I look forward to Belinda assisting to help us find our new home!!
Regards,
Lenny was recommended to me by my neighbour. I found him and Tup to be very informative on things that happened and I personally was grateful for his help and comments when a problem arose with the sale. They both assisted in anyway they could and was happy to pay for extra costs pending the sale of the property. Tup assisted in helping me move, which I was very appreciative. I found Lenny and Tup to be very honest and generous and would definitely recommend their services.
Lenny was very professional and informative in his approach. Real pleasure buying and selling through him.
Lenny and Tup from Rainbow Bay Realty were exceptionally helpful, authentic and communicative through the whole process of buying my home. They made every step of the way easy and stress-free. I highly recommend them and RBR. Thank you!
Belinda, A great credit to your agency. Professional & to the relevant points needed for property seekers.
I say as a retired business improvement Consultant, that you should be able to ‘stick it up’ your competitors with your Agency’s endeavours.
Thank you again Angela for everything, it has been a pleasure having you deal with our rental and should the situation change for the property to be rented out again you would be our first contact. Our regrets to the tenant as he seems to have been an ideal customer.
Thankyou for your call today, we are both so excited and can’t wait to move into our new place! Thankyou so much for your hard work and determination in finding us an awesome and suitable place, it was your great work ethic and perseverance which made us want to stick with RBR no matter where we were.
Thanks again and have a great weekend! Drop into eddies sometime and we will shout you some drinks! I make a damn good espresso martini haha.
Thank you, a brilliant result from Lenny and the team. I am so happy to have chosen RBR to sell my home and will be recommending you to anyone wanting to sell in the future.
Kind regards
We would recommend Gavin Keith to anyone who is wanting a stress free sale. Gavin came highly recommended to us and exceeded all our expectations. Gavin is well established in the area and is armed with years of experience. He listened to us and put together a campaign that worked in with us and also our lovely tenant. The property sold (for more than we asked) after one open house, with two of the potential buyers coming from his own contact database of buyers. We are extremely happy with the result and cannot thank him enough.
I would have no hesitation in singing the praises of Belinda Trotman. I would recommend her to others, if only I knew someone wanting to buy or sell in that area. Many thanks
What a great experience!
You have taken what would otherwise be a very stressful situation and provided a smooth, fuss free experience. From start to finish we have been impressed with your positive and personable approach to the sale of our house. When we first met to discuss listing our house with Belinda Trotman, it was evident that you appreciated the things we loved about it and could see the value of these. It would obviously not be an issue convincing others of the same.
The quality that resonated with us was that you listened to what we needed. Combined with great communication, we were always aware of what was happening during the process and a positive outcome was achieved quickly.
Thanks Belinda for a great effort and result. It is refreshing to encounter such integrity as you have shown. We wish you well and know where our first stop will be should we require a real estate agent in the future.
Real Estate Agents, like many sales professions, don’t always enjoy the best public profile. Having holidayed at Coolangatta for many years, and watched the market for several months, I recently decided to inspect a property at Coolangatta being marketed by Belinda Trotman, the General Manager of Rainbow Bay Realty. From our first meeting and inspection of the property, I was impressed by Belinda’s straightforward and professional approach, and that continued through negotiations and my subsequent purchase of the property. Everything was done efficiently and with a refreshingly open and helpful attitude.
I am writing to you to express my utmost gratitude and satisfaction toward one of your staff, Belinda Trotman.
About six months ago I placed my apartment on the market with another real estate agency. During that time I had only a small amount of inspections and no offers. I was constantly being told it was the market and there was nothing I could do.
Six weeks ago, after using three other agents, I decided to give Belinda a call.
Due to the timely manner in which I needed to sell the property Belinda suggested an auction campaign. Whilst initially I was not open to the idea of auction, Belinda talked to us about what we needed to achieve in the way of a sale price and the time frame in which we wanted to sell. Auction was clearly the way to go.
I did not necessarily like what Belinda had to say regarding price but she was able to back up her comments with facts. In hind sight I can now see that choosing an agent that was going to tell me the facts about the current state of the market rather than making me feel good was the best thing I could have done.
Belinda took the property to Auction after 3 weeks. Whilst we did not sell on auction day Belinda assured me that we would have it sold within the week. Sure enough 6 days later, Belinda presented four contracts. We sold for $3,000 over our auction day reserve and could not be happier.
For anyone that is serious about selling in this market I would suggest that you bypass the rest and go directly to Belinda Trotman. Her professionalism and no rubbish attitude to real estate in a tough market was refreshing. I now have a local agent that I can trust for professional advice for all future real estate transactions.
Again, thank you so much.
Belinda Trotman is a shining example of a wonderful, conscientious, real estate agent with integrity and honesty reflected in the way she works. I've been buying and selling property since 1981 in different States of Australia and Belinda has been by far the best sales professional, in particular with her communication and results.
Having engaged Belinda just 3.5 weeks ago, I've sold a property in this low market. Three open homes with more than 28 inspections and 6 contract requested at the first open which was relieving in this market. Initially I was a little uncomfortable about the price range being suggested, which in reality was less than 5% below my optimistic thought, however, Belinda maintained her stance about the price she believed we could achieve and how it was her intent to start with 'interest around' the figure in my mind. Belinda was spot-on and a quick sale has been much better than hanging on for an unrealistic price.
Belinda took quality time to ensure the best photo's, best advertising copy - checking with me before posting any adverts, and a staged, realistic marketing schedule to attract a high number of intended purchasers.
I was impressed to find I wasn't pushed into a high-cost print advertising campaign, instead the focus was on quality and proven methods which brought results. The property was sold, after receiving 3 offers, at a price mid-range of Belinda's suggested result with an unconditional contract and short settlement.
Communication was the best I've ever known, almost to the point of, 'Belinda, again?’ Always honest, factual and alerting prospective buyers to slight problems with a tact I believe in - tell them everything up-front rather than wait for building inspection feedback which can delay a sale. Belinda called immediately after each open house and personal inspection, whatever the time of day and followed up with a very comprehensive email.
If you are thinking of selling and to be honest once you think about selling usually you want a quick sale with a decent price, definitely consider talking to Belinda Trotman - second to none.
Thanks so much Belinda for doing such a wonderful job of selling our home at Tweed Heads South.
At a time when sales were not at their best, the commitment and perseverance you showed in getting the right people through our door was outstanding.
The love and enthusiasm you showed when presenting our home to prospective buyers warmed our hearts. Communication was first class.
The quickness of the sale surprised everyone and is testament to your professionalism. We were very happy and we got exactly the price we wanted.
You're the best Belinda, thanks again.
Belinda Trotman is the best!!!! That is why we always ask for her advice, which is always honest and informative.
Belinda has gone out of her way to help us find a property, which she knows we would feel comfortable with.
I would recommend your sales team as being very professional and caring. You are considerate and mindful of customers' requirements. I received exceptional personal service from Belinda Trotman and other Administrative staff.
We were very happy at all times. We would highly recommend and have used Belinda as an agent before.
Belinda Trotman did an excellent job for us. I would like to thank her for her support over a difficult period for us.
I would recommend Belinda to anyone buying or selling his or her home.
We would tell anyone you were caring and considerate and thank you for your lovely settlement gift.
We have already praised Belinda Trotman to anyone who has asked us about our experience and will continue to do so. We have been very impressed with your professionalism and integrity and thank you for our gift pack - an unexpected but really lovely touch.
We placed our investment property in the extremely capable hands of Belinda Trotman and after 3 weeks of going to market the home was sold!!!
We cannot recommend Belinda highly enough. Her service and professionalism is impeccable. We live 10 hours away and I can say with the utmost relief it required next to no effort on our part ensuring the house was up to standard to ensure we obtained maximum sale price. Belinda kept me informed every step of the way both verbally and via email from start to finish. We are absolutely thrilled with our result! Thanks Belinda, you're a gem!
I just wanted to send you a quick thank you for trying to help out the other day.
Not a lot of agents down your way went to any trouble at all, in fact a phone call was too hard for them, and I wanted to make an effort to at least say thank you to you.
It may not have worked out this time but I hope that we may be able to work together again in the future.
Kind Regards
Rachael Johnson
Senior Property Manager
Hi Melanie Lenny and Angela
Just wanted to thank you for all the work you did to sell 20 Lakeview Terrace for me. I was really grateful for your help with an affordable marketing package and with the negotiations with the vendor. Thank you.
Also, Angela is the best Property Manager I have ever met, and I have had plenty of properties and met many property managers, I even did it myself for a while and hated it. I hope you guys know what an asset she is. You know a good manager when both the Landlord and Tenant love them, and this is certainly the case with her.
All the best
Naomi
Gavin sold our house in Fingal Head in a couple of days for the price that we both had in our head!
He had excellent communication skills from the beginning to the end of the transaction.
We were always kept up to date with what was going on which was less stressful!
Gavin is very professional yet down to earth and approachable so nothing was a problem.
I would have Gavin sell my next house in a heart beat!
Thank you Gavin for a smooth fast transaction and for achieving a fantastic price for the sale of our home!
Thanks Gavin for ensuring our purchase in Fingal Head was an easy-going and stress free process from the start to end. Your communication and helpfulness exceeded our expectations and was particularly suited to us purchasing from interstate.
You always made yourself readily available to us in our search for the perfect property, which resulted in pleasing outcomes for both parties.
We sincerely appreciate your relaxed and honest approach; and are extremely excited to be calling Fingal Head our home in the near future!
Gavin was very straightforward, informative about all issues that arose and focussed on an outcome that was mutually beneficial to both Vendor & Purchaser
Had to move an elderly mother into a retirement complex. Gavin made the sale of her house the easiest part of the process.
His communication skills, local knowledge and determination were excellent.
I didn't think it possible but Gavin made an anxious old lady happy.
Gavin was wonderful regarding out recent house purchase. He was patient and helpful with all our questions and I would highly recommend him to anyone thinking of buying or selling. Thank you Gavin for making, what could have been a stressful situation, a breeze!
Gavin was extremely efficient with our sale. We were extremely happy with his professionalism and enthusiasm. He got a result for us that we thought was not achievable. He certainly was not your stereotypical "pushy" realestate agent and we appreciated his laid back and honest style. I have and will continue to recommend him to peers of mine for their future sales.
Very helpful, goes out of his way to help. Would recommend to anyone looking to sell
Mandy was very professional, friendly and nice to deal with. I would highly recommend her to other people looking to sell in the Oxley Cove area
Knowledgeable, professional, communication was excellent & very supportive in all aspects of sale. Excellent wouldn't use anyone else.
I haven't any hesitation in recommending Gavin Keith as a marvellous real estate agent. In all my dealings with him I've found him to be extremely helpful and always follows up any queries, directions, explanations and instructions. He has kept me informed at every level of the sale. I was also free to contact him at any time if necessary. I would definitely use him again when buying or selling property
Thanks for all your support Gavin. We loved the house as soon as we saw it and you helped to make the dream of owning it a reality. I enjoyed all interactions with you and your timely and honest advice
You did it again! We have sold two properties in the past eight months under your excellent guidance Gavin. You are a pleasure to deal with, a very professional and caring approach to all of your services is such an advantage to a seller or buyer. We cannot speak highly enough of your overall approach from the beginning to the end of our selling processes. Gavin, you showed real genuine enthusiasm and professionalism in all of our dealings. Rainbow Bay Realty are certainly very lucky to have you as part of their team. You also excelled in your prompt call backs. We were always contacted on a regular basis in a very positive manner. We have no hesitation in recommending you for all property needs. Keep up the great work Gavin
Thank you for all your help earlier this week, and it made our last day much more enjoyable with not having the hassle with suitcases.
We will definitely be back at Rainbow Bay next May!
I have worked with Belinda Dinsey in my personal capacity since 2013.
During that time Belinda has managed four investment properties owned by Farmcove
Investment Holdings Pty Limited, our Australian family trust.
I volunteered to provide Belinda with this personal reference as a token of my appreciation
of the valuable contribution she has made to the efficient and profitable management of
our properties.
Belinda operates with a high level of professionalism and brings a focus and dedication to
the task at hand which is rarely seen from agents managing multiple properties and clients.
She deals promptly and thoughtfully with the inevitable “curve balls” that arise in
investment property management and is very reliable in following through to tie up loose
ends on a timely basis. Belinda makes herself available at all hours as necessary to
address the issues of the day and maintains a pleasant “can do” attitude at all times. Her
“above and beyond” approach consistently makes a measurable difference to the efficient
and profitable management of our properties.
Belinda has the benefit of years of experience in the property management arena while
bringing the high level of energy to her client engagements that you would expect from a
young person starting out in the industry.
Belinda has proved herself to be a reliable and trustworthy individual over many repeated
observations and hence I have no concerns strongly endorsing her to anyone seeking an
investment property manager.
Hi Angela
Thank you, should have transferred to your agency years ago.
Cheers
Wayne
I have had a professional relationship with Rainbow Bay Realty since 2003. Specifically, I have purchased a property marketed by RBR in 2003, purchased another property marketed by RBR in 2010, and have utilised the RBR property management service since 2010.
During the purchase of the two properties the RBR staff (Lenny McLennan for one property purchase) were very strong advocates for their client (the seller) but also highly professional, hard working and fair when negotiating with me (the purchaser). As selling agents, they supported the purchasing process in a very professional and respectful manner.
RBR currently manage nine of my rental properties. The service I have received from RBR has always been of the highest quality, with prompt and clear communication. The RBR staff have my business interest in focus at all times.
Angela Molloy has been managing the nine rental properties, and has been very effective and professional in all aspects of the property management. She maintains regular communication, co-coordinating repairs and maintenance, overseeing insurance claims, monitoring rent payments and lease terms, carries out all the required steps and actions to fill the tenancy, and understands the legislation, as well as the needs of tenant and landlord. I am confident that the properties are in safe hands. I highly recommend RBR to any other landlord looking for property management services.
In addition, the reception staff at RBR have also been effective in supporting and communicating important information and actions throughout our involvement in the purchase and leasing of these properties. As the Principal of RBR, Lenny McLennan leads a high quality team that follows due process, in a fair, friendly and effective manner. I am a very satisfied client and will continue to use RBR services in the future.
Sincerely,
We found Gavin so professional and extremely approachable at all times during the purchase. He is very trust worthy and genuine which is a great quality and I would definitely recommend him.
We could not be more please with Gavin's friendly and professional service, a pleasing experience
I was very pleased with Gavin as an agent. His knowledge of the property greatly assisted in my decision to purchase. He was on time for all inspections and available for any questions I had. I would definately recommend Gavin Keith whether buying or selling property.
I sold my home with Gavin and he found me the perfect replacement at exactly the right time. He was patient with my indecision, honest in his assessment of the market for both selling and buying. He achieved a better price on my sale than other agents had predicted. His local knowledge and credibility contributed to finding my perfect apartment - this would not have happened without the years of groundwork and connections that Gavin has established in the southern Gold Coast/northern NSW
It was a pleasure to deal with Mandy in purchasing my new home. Mandy has a refreshing approach that really sets her apart from other agents. She maintained excellent communication throughout negotiations and settlement - I am a very happy home buyer! Thanks Mandy.
Mandy was most knowledgeable and helpful right from the start of the selling process, maintaining constant contact with us as to developments and selling strategy. Nothing was too much trouble for her and she has a most pleasing personality. She closed the sale well and it was finalised without complications, We would recommend her without reservation.
Mandy Britt, Has been a pleasure to deal with, she has been most helpful in every way. Her dedication to her job and her personality was second to non. We would highly recommend Mandy to any buyer or Seller.
Just want to say thank you Gavin Keith for helping us sell our property! Living in U.K. can be a bit difficult selling a property abroad, but this wasn't the case. Sold within one week! very good communication between Gavin & us up to signing contracts & after. I would definitely recommend Gavin Keith @RBR consultants for being honest & reliable.
Thank you Gavin for making our purchase easy and smooth it is nice to meet a honest realestate agent who has integrity and is able to keep his word.
From the date we enquired about 15 bambery st Fingal Head, Gavin has been proactive in providing feedback and where answers to our questions were not immediately available he would respond in a very efficient manner. We particularly enjoyed the fact that he was not pushy like other agents and allowed us to formulate our own opinions. As we were from Sydney he went out of his way to make the purchase of our property seamless. His knowledge of the local market was well researched and well informed. We would recommend Gavin to anybody contemplating a purchase around the Tweed/Coolangatta region.
I am more than happy to recommend Gavin. He is not only a good sales Agent but a very considerate and highly sensitive person to all involved and I wish him well in his future dealings.
Col was so helpful during the purchase of our first property. Knowledgeable. Also very approachable. Prompt with communication. Thanks Col for everything.
Most appreciative of Gavin's professionalism during a property purchase for us in Tweed Heads. His level of communication was welcomed as I was kept informed of the progress of negotiations and contractual matters regularly. As a property investor I have dealt with many many agents over a number of years and I can honestly say Gavin is up there with the best of them no doubt. Am looking at a second purchase in the surrounding area next year and he will be the one I'll be calling. Highly recommended.
I found Gavin extremely professional and obliging when I placed my property on the market. I would recommend Gavin and I will definitely enlist him for our next property adventure.
Gavin provided me with very professional and caring services throughout the sale. Because of your regular 'touch base' phone calls, messages and emails , we were always up to date with progress throughout the selling process. This kind of reassurance certainly makes a difference during an emotional time, for a home owner. In fact the whole process was seamless. We cannot speak highly enough of Gavin. In our dealings with him he showed commendable enthusiasm and professionalism and a great knowledge of the market. I have no hesitation in recommending Gavin Keih for all your property matters. Keep up the great work, Gavin.
“Fantastic, he is a good tenant and he can stay as long as he wants! Also thank you and your team, you are all so professionals!!”
Col's service, help and knowledge was absolutely amazing! He was extremely helpful with our recent purchase in Frances St. From the moment we showed interest in this property, he was always on hand and available with updates, especially as we are from Sydney, we found him easy to contact and was always available to chat and give us updates with our purchase and negotiations. He even went the extra mile and personally went down to the solicitors office to make sure we were going to be able to settle on time. We are extremely happy with Col and would definitely recommend his services, and really hope to deal with him again in the near future.
Col has been our preferred real estate rep for over 10 years and has consistently got very close to the asking price. Personality and local knowledge of the market is the key, you won't get better than Col. Thanks for our recent sale of our investment property.
Col, Jan and I would like to offer our sincere thanks for your dedicated, professional and ultimately very successful work on our property on Anchorage Islands. We are not without experience of buying and selling, so we have quite a few to compare you with when we comment on the service we received - as I have often said to you this is sale No 14. I also have to add that we have also been able to watch your successful efforts in this area over a considerable period. There are a lot of components that make up a very good salesperson, especially in a somewhat different environment like this Island. First and foremost is the way that you identify a client's needs and expectations and mould them into achievable outcomes. Full marks to you on this, your incremental approach to marketing efforts was much appreciated and clearly effective and efficient. Then we have negotiation and I think I could give you full marks there too. You worked a number of prospects, skilfully identifying the indicators of their 'viability' and did so in ways that offended no one. Finally, the closure. Like everyone else we would have liked a few grand more, but are both completely satisfied that in the limited window of time we gave you, the changing market conditions and the somewhat different nature of this property, you got blood out of a stone. Thank you again Col, professionalism and personal attention are your watchwords and we commend you for an excellent job and give you our unqualified recommendation! Very well done!
Upon contacting Col Wright regarding the purchase of our new property we find Col to be very helpful and very professional at his job. We found Col Wright to be very honest and very trust worthy. This is the third property that Col has sold us and his honesty on each occasion has always been up standing, we reside in Sydney and each time we had to go and inspect the properties Col Wright went out of his way to pick us up from the airport to show us the properties and return us to the airport upon the complexion. Never once did Col pressure us into buying the properties. I can not say enough about Col Wright and how much pride and compassion he puts into his work and his clients.
If your sellling or buying real estate one needs to know where one stands. Being able to manage succcesful outcomes between the buyer and the seller is a not so easy task for those without experience. It is only the better performing RE agents whom are able to navigate the best posible, suceesful outcomes for the seller as well as the buyer, matching the needs and interests of both party's, in doing so with integraty & the professionalism needed. Col Wright did just that as we knowingly expected he would. We done Col we brought our house from you & we came back as you sold our house quickly some years later, professionally and with the rignt advice as always
Lenny and his team are very reliable, honest and trustful people. Lenny is a skilful salesman and I wouldn't hesitate recommending the Rainbow Realty team!
Easy to work with and a good result in the end.
Hello Ngaire,
Great news! The tenants are (finally) on track with their rental payments. They have also today signed a further 6 month lease.
Overall things are going smoothly.
Kind Regards,
RBR
That is fabulous news! Thanks so much for persevering!!
I really appreciate it!
Cheers!
We live in Sydney and purchased a property in Tweed heads, Col made it so easy for us his communication with us was just phenomenal. Nothing was too much trouble for him he is very approachable and easy to talk to, I would highly recommend Col to anyone wanting to sell their property.
Having bought and sold many properties over the years I knew what I was looking for in a real estate agent to sell my Fingal property: an intimate knowledge of the local area, an established and large data-base of potential purchasers and the professional skills to get a deal done. Gavin didn't disappoint. In fact, I am delighted with the way he handled the whole process and particularly the negotiations for the sale of the property which achieved a result well beyond my expectations. Thank you Gavin.
Our little beach house took 3.5 years to sell and Gavin stuck with us all the way. His persistence and patience was greatly appreciated and his knowledge and understanding of our market was very thorough. We just had to wait for the right buyer to come along. Happy to recommend him to others.
Recently moved from down south & had the pleasure of meeting Gillian at an open home. The purchase was very quick & Gillian kept me informed all the way, had no issues at all & am extremely pleased with property. Would recommend Gillian/RBR to anyone looking to buy around the area. Thanks Gillian - love the place.
When I first meet Gavin, I thought he dressed more like a banker than a real estate salesman. But with Gavin, I think what you see is what you get. He is down to earth,honest,reliable and basically, a good person. To me,these are the fundamentals of a good business relationship and what I look for when I deal with people. In essence, I highly recommend Gavin and believe that we will always try and get the best outcome for all parties.
Recently dealt with buying off gavin. He was open and honest from first talk about the house all the way through to end of settlement. Never felt like i was goin through the process alone and when everything was said and done we got a nice bottle of champas to celebrate. Good bloke. Bloody legend
Col was very dedicated to the selling of my property, he displayed a generous, honest and was very professional during this stressful time. I would highly recommend Col to anyone wishing to buy or sell a property. He really was the best agent for me And he kept close contact with all that was happening with inspections and where the contract was up to. As I had moved out of the area this was very reassuring for me. Thank you Col Kindest regards Sandi
I would thoroughly recommend Gavin to anyone either buying or selling their home. I have over the years bought and sold a number of properties and could only recommend a handful of agents. Gavin would contact me constantly with updates on any happenings with prospective buyers keeping me totally in the loop. Gavin was very intuitive about people, myself included and was able to gently steer us in a more positive mind frame. Gavin has excellent people skills and is very easy to talk to. I would recommend Gavin very highly to anyone in need of a ethical, honest and knowledgeable real estate agent.
Being a genuine and patient person who understands the interests of all parties involved in a sale
Upon contacting Col Wright regarding the purchase of our new property we find Col to be very helpful and very professional at his job. We found Col Wright to be very honest and very trust worthy. This is the third property that Col has sold us and his honesty on each occasion has always been up standing, we reside in Sydney and each time we had to go and inspect the properties Col Wright went out of his way to pick us up from the airport to show us the properties and return us to the airport upon the complexion. Never once did Col pressure us into buying the properties. I can not say enough about Col Wright and how much pride and compassion he puts into his work and his clients.
Col as a friendly, approachable and knowledgeable professional who was very easy to deal with and I felt comfortable immediately upon meeting him. Furthermore, Col was accommodating when I requested a viewing outside the prescribed time, nothing seemed to much trouble....so, thank you Col!
We chose to sell our property with Col as he originally sold it to us 2 years ago. It has been a very positive experience and have we have felt confident every step of the way due to Col’s knowledge and experience. Communication was always clear and all of our questions were answered quickly. Col went above our expectations and achieved a result that we were more than happy with. I would definitely recommend Col to anyone looking to sell their property.
Lenny McLennan was an extremely professional and genuine agent to work with. He put 120% into selling our property, was always contactable and offered excellent advice. Lenny motivated us when we felt discouraged and got us full asking price for the sale. I would highly recommend Lenny to anyone looking to sell their home.
The whole process of selling these units was made incredibly easy by engaging Lenny Mclennan. From the first contact the rest was easy. Thank you Lenny it was a pleasure to deal with you and would have no hesitation in using RBR in the future.
Lenny was extremely easy to consult with for the duration of our selling period.. He complied to all of our requests and got the job done the way we requested. We would highly recommend Lenny to young and old home owners
The only reason I did't rate Col maximum stars is because if I did that, it basically means perfect and I believe everyone has room for improvement, however small that may be. In any case, I'm more than happy to endorse Col as a friendly, approachable and knowledgeable professional who was very easy to deal with and I felt comfortable immediately upon meeting him. Furthermore, Col was accommodating when I requested a viewing outside the prescribed time, nothing seemed to much trouble....so, thank you Col!
Would highly recommend Lenny and his team at RBR. There's no Bullshit with these guys; straight shooters, very professional sold my property with a 3 week campaign
Many thanks Lenny for persistence in selling our home. We got there in the end.
Totally appreciate the help in securing this property.
Gillian was extremely professional. She was patient and diligent, and kept me informed throughout the process. Gillian was helpful and honest.
I am so glad I got to buy one of your properties Gillian. Thank you so much.
Hi Gillian, Just a short note to thank you for your salesmanship and customer service in selling my mothers unit for us. You kept us informed and up to date every step of the way from initial setting up for sale through to the final sale. We were also pleased with the final sale price and the expedient settlement. Thanks for your help and knowledge and we would not hesitate recommending you to others wanting to buy or sell real-estate in this area. Kind regards
I have had the pleasure of working with Col Wright for the sale of my mothers unit in Tweeds Heads. I live in Sydney and was very reliant on an agent who was on top of the market in Tweeds Heads, who worked in a completely transparent manner and who also had clear concise communication skills. Col has exceeded my expectations in every way, he is continually available and didn't just stop when the "Sold" sticker went up. He made it very clear from the start that he worked for me and only me and has done so in a professional and trustworthy way. His clarity in negotiations and before sale dealings secured the sale in 3 days, at the asking price with a 21 day settlement. It has been an absolute pleasure working with him and would recommend him to anyone who is even thinking of selling their property on the Gold Coast.
Lenny and his team achieved a great result in selling my late mother's Banora Point property. The price was above my expectations and throughout the sale process they performed in a very professional and helpful manner. I highly recommend their services.
Thankyou so much Angela, personally.. you have been amazing.. when I had no idea in the early days you were all so lovely & helpful... I learnt a lot from you.. I wish you all the very best in the future.. You never know I might be back at some stage to purchase another property & if so will definitely be in touch with RBR..
"RBR's Property Management Team Rock!. I have found RBR's advice, support and knowledge to be exceptional at all times. They are true Professional's whether dealing with an owner or tenant. I would definitely recommend RBR's team of staff to anyone considering an investment property."
From the very first initial enquiry to the settlement of the property we found Gavin very professional, courteous, punctual and so patient. We were buying from a difficult vendor and needed answers to many questions, Gavin's patience during the whole procedure acquiring the answers to our questions was much appreciated putting our minds at rest. We would definitely recommend Gavin's services in achieving a successful outcome when selling or buying a property.
I recently sold my home through Rainbow Bay realty, nothing unusual about that you may say. What I can Say is the whole experience of my choice in choosing R.B.R. was a very pleasant surprise, they were very professional from start to finish. The whole process was one of consultation between myself and my agent, in this case Gillian Dawson, who most ably represented me in the sale of my home. Every detail of the process was so professionally carried out that I achieved not only the price I wanted, but also in a very short period of time and with the minimum of fuss. I cannot express my gratitude to Ms Dawson and her team at R.B.R.
Recently I had to sell my house at a time that was very difficult from an emotional perspective and a critical timing requirement. Gillian proposed a plan of marketing that she believed would be successful. Her marketing plan was implemented with great professionalism and achieved the absolute result she indicated would ensure. Gillian is a totally 'Professional' individual with impeccable commitment to her clients 'true' requirements, which in this day and age in any field of selling is quite unique. I would highly recommend Gillian to anyone who is wanting to 'Sell' a house or 'Buy' a house....she is by far the best person I have been exposed to in the Real Estate industry... she can truly be labelled a 'Specialist' in her field.
Col was so helpful during the purchase of our first property. Knowledgable. Also very approachable. Prompt with communication. Thanks Col for everything.
I would like to recommend Gillian Dawson to anyone buying or selling a residential property in the Tweed Heads - Coolangatta area. Over a period of just over 16 months, Gillian was able to help us first of all purchase the property in late 2014 and just recently, sell the same property. She has done all this with professional ease and without fuss. We needed someone at both times to guide us through the trauma of finding a property and then pitching the property appropriately in the market to sell as quickly as possible. We live in Victoria and entrusting the sale of the flat to Gillian was an easy option because of her friendly, put-at-ease nature. She has great knowledge of the residential market in the Tweed Heads area and gave us realistic advice about potential outcomes. We were very happy for what our property was settled for and need to attribute much of our satisfaction to Gillian. Thanks Gillian and Rainbow Bay Real Estate for their professional and friendly assistance.
Paul & Fei, Bendigo, Victoria.
Gillian made the process of selling our property very easy. Her professionalism and knowledge of the area helped achieve the best price for the unit. I thank GIllian for her time, patience and communication at every step. I would not hesitate to recommend Gillian to any prospective person looking to buy or sell.
This is the second home that Gavin has sold for us and both times he achieved over $20k more than we expected. To us it makes a difference if the process is properly explained, the reasons and comparisons for the expected price is explained and what to expect each we. We expected issues and hassles as in any sale but it was smooth sailing from start to finish. We are very happy any would suggest to anyone selling in the area to give Gavin a go.
This is the second time we have used Col on the sale of a property and again, we found him to be honest, knowledgeable and always available to us. He negotiated some difficult requests from the purchaser and gained an end result satisfactory to all. We would recommend Col to anyone and wish to thank him for all his help
I felt throughout the purchase process, Lenny fairly negotiated between myself and the vendor. Lenny was prompt and worked outside office hours to achieve a successful outcome. My house is now rented throught RBR Property and the professionalism continues with his staff. Thank you
I felt throughout the purchase process, Lenny fairly negotiated between myself and the vendor. Lenny was prompt and worked outside office hours to achieve a successful outcome. My house is now rented throught RBR Property and the professionalism continues with his staff. Thank you
Lenny was an absolute dream to work with. He was extremely professional and assisted in explaining and helping me to understand the differences in purchase process in QLD/Northern NSW vs Sydney were I am from. Lenny was also very helpful in finding a tenant ensuring that the RBR property management team was in contact and working to get us a tenant asap. I would happily purchase fromLenny again in the future.
Upon contacting Col Wright regarding the purchase of our new property we find Col to be very helpful and very professional at his job. We found Col Wright to be very honest and very trust worthy. This is the third property that Col has sold us and his honesty on each occasion has always been up standing, we reside in Sydney and each time we had to go and inspect the properties Col Wright went out of his way to pick us up from the airport to show us the properties and return us to the airport upon the complexion. Never once did Col pressure us into buying the properties. I can not say enough about Col Wright and how much pride and compassion he puts into his work and his clients.
Lenny was engaged to sell my house. From the intital engagement, right down to the sales strategy, everything went to plan and smoothly. When there were a few hiccups, Lenny communicated these to me clearly and always acted in my best interests. I can highly recommend him
Lenny made the selling process easy post signing an authorization form to sell my home. Within 24hrs I had a sale board out the front of my property, photos taken and it was listed on the internet. The open house was to start a week later. However the open house never eventuated as Lenny brought interested buyers to the home the day after the property was listed. Using his learned negotiation skills over many years it was sold for the asking price with in the first week. Did I have a good experience selling my home with Lenny.? Absolutely.
Lenny deserves the highest recommendation of any real estate agent I have ever dealt with, and there have been a few! He is thorough, knowledgeable & was always willing to answer any questions we had. Lenny arranged various tradesmen for us, amongst other things. I would use Lenny as my agent for ALL future sales & purchases if I could.
Lenny is straight up and will say it as it is. Does his best to make sure everyone's happy. Recommend.
We chose to sell our property with Col as he originally sold it to us 2 years ago. It has been a very positive experience and have we have felt confident every step of the way due to Col’s knowledge and experience. Communication was always clear and all of our questions were answered quickly. Col went above our expectations and achieved a result that we were more than happy with. I would definitely recommend Col to anyone looking to sell their property.
We live in Sydney and purchased a property in Tweed heads, Col made it so easy for us his communication with us was just phenomenal. Nothing was too much trouble for him he is very approachable and easy to talk to, I would highly recommend Col to anyone wanting to sell their property.
Col was very dedicated to the selling of my property, he displayed a generous, honest and was very professional during this stressful time. I would highly recommend Col to anyone wishing to buy or sell a property. He really was the best agent for me And he kept close contact with all that was happening with inspections and where the contract was up to. As I had moved out of the area this was very reassuring for me. Thank you Col
From the minute we met Col we felt comfortable and confident we were in good hands. Cols was friendly and patient with our questions. Col assisted us through the negotiations and the slightly long winded finance approval process (due to a banking error) where he went into bat for us with the owners. Thank you Col. So far the entire experience has been smooth from the RBR end. We have also decided to use the RBR rental management for tenanting our unit due to Col's reputation and recommendation.
I'll keep my explanation short of why I would recommend Gillian and use her again if we ever need to sell. 1. She did not over inflate the appraisal value of our property just to get the job, she gave a realistic sale price and realistic advice. 2. She continually communicated what was happening and kept us in the loop. 3. She did her homework on the property, negotiated well, got us a great sale price, but most of all was reliable!
We found Col to be extremely helpful in the process of the sale which run very smoothly. Selling the unit in only 2 weeks at a price we were happy with.
We found Col to be extremely helpful in the process of the sale which run very smoothly. Selling the unit in only 2 weeks at a price we were happy with.
Using Gillian certainly took the stress out of finding the right agent to sell my house. When you decide to sell it is hard to know where to start. Gillian from RBR handled the sale of my house extremely well. She was efficient, understanding and professional in her handling of my house sale. She sold my house on the very first open day, exceeding my expectations in regard to price also. Thank you very much for your wonderful service.
We wish Col all the success as an agent in the Tweed, Gold Coast area
Wayne and Leonie Boughton
Col, Jan and I would like to offer our sincere thanks for your dedicated, professional and ultimately very successful work on our property on Anchorage Islands. We are not without experience of buying and selling, so we have quite a few to compare you with when we comment on the service we received - as I have often said to you this is sale No 14. I also have to add that we have also been able to watch your successful efforts in this area over a considerable period. There are a lot of components that make up a very good salesperson, especially in a somewhat different environment like this Island. First and foremost is the way that you identify a client's needs and expectations and mould them into achievable outcomes. Full marks to you on this, your incremental approach to marketing efforts was much appreciated and clearly effective and efficient. Then we have negotiation and I think I could give you full marks there too. You worked a number of prospects, skilfully identifying the indicators of their 'viability' and did so in ways that offended no one. Finally, the closure. Like everyone else we would have liked a few grand more, but are both completely satisfied that in the limited window of time we gave you, the changing market conditions and the somewhat different nature of this property, you got blood out of a stone. Thank you again Col, professionalism and personal attention are your watchwords and we commend you for an excellent job and give you our unqualified recommendation! Very well done!
I wish to thank Gillian Dawson of Rainbow Bay Realty for her outstanding service in the sale of our house. Selling in the first week, we obtained a result above expectations. This was due in the main part to the strong work ethic of the Rainbow Bay Realty team and an excellent marketing plan. The service provided was professional, friendly and efficient. In difficult times, the negotiations were sensitively handled and I appreciated the high level of communication and feedback received. I have no hesitation in recommending Rainbow Bay Realty Cheers Rick
Being located in Sydney, I thought the process of buying a house in the Tweed area might include extra hurdles simply due to the distance. Gillian was absolutely fantastic to deal with - she was very calm and called me regularly with updates. I appreciated her honesty and her ability to make the transaction as smooth and as stress free as possible. I would definitely recommend Gillian as an agent.
Col has been our preferred real estate rep for over 10 years and has consistently got very close to the asking price. Personality and local knowledge of the market is the key, you won't get better than Col. Thanks for our recent sale of our investment property. Dave n Alison Atkins
Col's service, help and knowledge was absolutely amazing! He was extremely helpful with our recent purchase in Frances St. From the moment we showed interest in this property, he was always on hand and available with updates, especially as we are from Sydney, we found him easy to contact and was always available to chat and give us updates with our purchase and negotiations. He even went the extra mile and personally went down to the solicitors office to make sure we were going to be able to settle on time. We are extremely happy with Col and would definitely recommend his services, and really hope to deal with him again in the near future.
We found Col to be extremely helpful in the process of the sale which run very smoothly. Selling the unit in only 2 weeks at a price we were happy with.
This is the second time we have used Col on the sale of a property and again, we found him to be honest, knowledgeable and always available to us. He negotiated some difficult requests from the purchaser and gained an end result satisfactory to all. We would recommend Col to anyone and wish to thank him for all his help.
I have had the pleasure of working with Col Wright for the sale of my mothers unit in Tweeds Heads. I live in Sydney and was very reliant on an agent who was on top of the market in Tweeds Heads, who worked in a completely transparent manner and who also had clear concise communication skills. Col has exceeded my expectations in every way, he is continually available and didn't just stop when the "Sold" sticker went up. He made it very clear from the start that he worked for me and only me and has done so in a professional and trustworthy way. His clarity in negotiations and before sale dealings secured the sale in 3 days, at the asking price with a 21 day settlement. It has been an absolute pleasure working with him and would recommend him to anyone who is even thinking of selling their property on the Gold Coast.
From start to finish, the sale of our house was quick, easy and trouble free. Lenny's market knowledge, communication skills and client data base are second to none and I would highly recommend Lenny as your agent. Thanks
From the minute we met Col we felt comfortable and confident we were in good hands. Cols was friendly and patient with our questions. Col assisted us through the negotiations and the slightly long winded finance approval process (due to a banking error) where he went into bat for us with the owners. Thank you Col. So far the entire experience has been smooth from the RBR end. We have also decided to use the RBR rental management for tenanting our unit due to Col's reputation and recommendation.
From the initial interview with Lenny we were impressed with his manner, he was very professional from the very start. He didn't over price the property to gain the listing. His negotiating skills were very professional and so too his communication skills.
John and Chertl McPherson
“Melissa, Darryl and I couldn’t be happier with the arrangement with the new tenant. Seems they suit the situation very well. Thank you for your help in establishing the rental property and we look forward to a smooth sailing relationship with you guys in the future.”
“Melissa, I appreciate how easy RBR has made this for us”.
Totally appreciate the help in securing this property.
Lenny was an exceptional sales representative. He knew the market well and we believe that we got the best result we could. We were lucky to have someone who knows the area as well as Lenny does. We can't thank him enough, he took a lot of stress out of the process.
Belinda Trotman did an excellent job for us. I would like to thank her for her support over a difficult period for us.
I would recommend Belinda to anyone buying or selling his or her home.
“Melissa, In regards to our conversation earlier, thank you for being understanding. You have been professional with us and we want to let you know
We appreciated all your hard work for us.”
“Thanks Melissa, You are doing a great job and making this so much easier for me”.
We have already praised Belinda Trotman to anyone who has asked us about our experience and will continue to do so. We have been very impressed with your professionalism and integrity and thank you for our gift pack - an unexpected but really lovely touch.
We have already praised Belinda Trotman to anyone who has asked us about our experience and will continue to do so. We have been very impressed with your professionalism and integrity and thank you for our gift pack - an unexpected but really lovely touch.
Belinda Trotman is a shining example of a wonderful, conscientious, real estate agent with integrity and honesty reflected in the way she works. I've been buying and selling property since 1981 in different States of Australia and Belinda has been by far the best sales professional, in particular with her communication and results.
Having engaged Belinda just 3.5 weeks ago, I've sold a property in this low market. Three open homes with more than 28 inspections and 6 contract requested at the first open which was relieving in this market. Initially I was a little uncomfortable about the price range being suggested, which in reality was less than 5% below my optimistic thought, however, Belinda maintained her stance about the price she believed we could achieve and how it was her intent to start with 'interest around' the figure in my mind. Belinda was spot-on and a quick sale has been much better than hanging on for an unrealistic price.
Belinda took quality time to ensure the best photo's, best advertising copy - checking with me before posting any adverts, and a staged, realistic marketing schedule to attract a high number of intended purchasers.
I was impressed to find I wasn't pushed into a high-cost print advertising campaign, instead the focus was on quality and proven methods which brought results. The property was sold, after receiving 3 offers, at a price mid-range of Belinda's suggested result with an unconditional contract and short settlement.
Communication was the best I've ever known, almost to the point of, 'Belinda, again?’ Always honest, factual and alerting prospective buyers to slight problems with a tact I believe in - tell them everything up-front rather than wait for building inspection feedback which can delay a sale. Belinda called immediately after each open house and personal inspection, whatever the time of day and followed up with a very comprehensive email.
If you are thinking of selling and to be honest once you think about selling usually you want a quick sale with a decent price, definitely consider talking to Belinda Trotman - second to none.
We were very happy at all times. We would highly recommend and have used Belinda as an agent before.
“Just the sort of service I like. Well done.”
You have taken what would otherwise be a very stressful situation and provided a smooth, fuss free experience. From start to finish we have been impressed with your positive and personable approach to the sale of our house.
When we first met to discuss listing our house with Belinda Trotman, it was evident that you appreciated the things we loved about it and could see the value of these. It would obviously not be an issue convincing others of the same.
The quality that resonated with us was that you listened to what we needed. Combined with great communication, we were always aware of what was happening during the process and a positive outcome was achieved quickly.
Thanks Belinda for a great effort and result. It is refreshing to encounter such integrity as you have shown. We wish you well and know where our first stop will be should we require a real estate agent in the future.
Kind regards
“Hi Melissa, Thank you for your help again in finding a quality tenant so soon. I look forward to working with you and the great team at RBR in the future.”
I would have no hesitation in singing the praises of Belinda Trotman. I would recommend her to others, if only I knew someone wanting to buy or sell in that area. Many thanks
We would tell anyone you were caring and considerate and thank you for your lovely settlement gift.
I would recommend your sales team as being very professional and caring. You are considerate and mindful of customers' requirements. I received exceptional personal service from Belinda Trotman and other Administrative staff.
I would recommend your sales team as being very professional and caring. You are considerate and mindful of customers' requirements. I received exceptional personal service from Belinda Trotman and other Administrative staff.
I am writing to you to express my utmost gratitude and satisfaction toward one of your staff, Belinda Trotman.
About six months ago I placed my apartment on the market with another real estate agency. During that time I had only a small amount of inspections and no offers. I was constantly being told it was the market and there was nothing I could do.
Six weeks ago, after using three other agents, I decided to give Belinda a call. Due to the timely manner in which I needed to sell the property Belinda suggested an auction campaign. Whilst initially I was not open to the idea of auction, Belinda talked to us about what we needed to achieve in the way of a sale price and the time frame in which we wanted to sell. Auction was clearly the way to go.
I did not necessarily like what Belinda had to say regarding price but she was able to back up her comments with facts. In hind sight I can now see that choosing an agent that was going to tell me the facts about the current state of the market rather than making me feel good was the best thing I could have done.
Belinda took the property to Auction after 3 weeks. Whilst we did not sell on auction day Belinda assured me that we would have it sold within the week. Sure enough 6 days later, Belinda presented four contracts. We sold for $3,000 over our auction day reserve and could not be happier.
For anyone that is serious about selling in this market I would suggest that you bypass the rest and go directly to Belinda Trotman. Her professionalism and no rubbish attitude to real estate in a tough market was refreshing. I now have a local agent that I can trust for professional advice for all future real estate transactions.
Again, thank you so much.
We placed our investment property in the extremely capable hands of Belinda Trotman and after 3 weeks of going to market the home was sold!!!
We cannot recommend Belinda highly enough. Her service and professionalism is impeccable. We live 10 hours away and I can say with the utmost relief it required next to no effort on our part ensuring the house was up to standard to ensure we obtained maximum sale price.
Belinda kept me informed every step of the way both verbally and via email from start to finish. We are absolutely thrilled with our result! Thanks Belinda, you're a gem!
Thanks so much Belinda for doing such a wonderful job of selling our home at Tweed Heads South.
At a time when sales were not at their best, the commitment and perseverance you showed in getting the right people through our door was outstanding.
The love and enthusiasm you showed when presenting our home to prospective buyers warmed our hearts. Communication was first class.
The quickness of the sale surprised everyone and is testament to your professionalism. We were very happy and we got exactly the price we wanted.
You're the best Belinda, thanks again.
Belinda Trotman is the best!!!! That is why we always ask for her advice, which is always honest and informative.
Belinda has gone out of her way to help us find a property, which she knows we would feel comfortable with.
We found Col to be extremely helpful in the process of the sale which run very smoothly. Selling the unit in only 2 weeks at a price we were happy with.
Hi Kylie!!!!
I just wanted to check in to let you know that Mike and his Dad did a wonderful job painting the interior of my apartment.
OMG.....its freshened the whole place up and modernised it - Im over the moon with the difference it has made.
I've just signed the lease renewal, and wish to thank the owners for entrusting me to care for their property as well as making the decision to maintain the rent at the current rate. Its so generous of them- of which I'm very grateful.
Would you believe it will be 20 years in April since I first moved in with my two sons who were young teens at the time.
After many years of self - managing our block of units in Rainbow Bay, we were at a real estate evening and by chance met Belinda Dinsey from RBR Property Consultants.
We were immediately impressed with Belinda and decided on the spot to give her the management of our block of units in Rainbow Bay.
We have never looked back.
Life has been a lot more pleasant since Belinda and the RBR team took over taking all the challenging work from us.
Belinda suggested we increase the weekly rent on each unit, which covered the management fee, and has guided us through all the decision-making processes in relation to the tenants.
We now have regular inspections, smoke detectors are regularly changed and checked, and rents are regularly reviewed. Tenant changeovers are seamless with all maintenance and cleaning efficiently organised with minimal vacancy between tenancies.
Our only regret is that we wish we had handed the units over years ago.
In short Belinda and the RBR Team have taken away all the stress of managing our units. Every month the profits are popped into our bank account and life is a lot less stressful.
We highly recommend Belinda and the whole team at RBR Property Consultants.
Regards,
John Cook and Lori Stewart
Owners of 44 Eden Ave, Coolangatta
Thank you so much, Belinda and I honestly appreciate how transparent you have been with us. We also appreciate the follow-up about the rent in advance. You guys have been the best real estate company I have dealt with.
Thanks for your support and help over the last two years. We particularly liked the letter you sent to us advising of the current state of the rental market and the suggestion of raising the rent. We felt this was a great service provided to property owners
Thank you , we miss Kirra after ilving there for so many years. We have had great support from RBR while we rented through you.
Tiny & Rita
Yay! Thank you so much Mel. We would like to pass on our gratitude to everyone we’ve dealt with in RBR on both the property management side and the sales side. It’s been an absolute pleasure over the last couple of years and we would be happy to recommend this agency to anyone thinking of buying, selling or leasing.
Have a wonderful weekend!
Regards
Christine and Helen
That's great Angela Thanks :) Keep up the great work!
Hi Angela
That’s fantastic many thanks and have a wonderful Christmas , you efforts are most appreciated 😊
Kind Regards Ben
We bought our unit in Banks Avenue 11 years ago and back then Col Wright made the purchase a smooth transition. When we recently decided to sell the property it was Col Wright who again delivered a successful outcome at his suggested price. Col regularly informed us of the progress of the sale process and for this reason I highly recommend his service as a top local real estate salesman.
Regards.
Greg Hrudicka
Hi Angela and Lisa,
Thanks for the report. I am very happy that the tenants have settled in comfortably.
Problem is I wish I was there!!!!
Thanks again for all your hard work and continued professionalism.
Regards
David
Dear Melissa
“Thank you for all your hard work
Hopefully all tenants will behave”
Commercial Landlord
As I am a first home buyer from Sydney investing outer state in Queensland, I expected that dealing with strata, tenants and housing issues would beharder than ever as I am new to this real estate game. But not with RBR and certainly not with Brittney Nicholls, my property manager.
Brittney for the last 2 years has been an absolute professional in every aspect. Every issue, (which there was little to none) she would handle, always communicated with me to the best of her and the Tenant’s knowledge in any strata, or housing problems. Her professionalism is truly an image of the experience she has gained and for that I applaud in gratitude and thanks. I encourage any first home buyer or person to use Brittney as any sort of real estate consultant as she is a consistent, determined worker.
- Daniel La Manna (Landlord)
Belinda Dinsey and the team at RBR Realty Rainbow Bay have assisted me on several occasions finding suitable tenants for my rental properties. On every occasion I have found Belinda to be informative, pro-active and conducts herself in a professional manner. Her expertise and advice regarding tenancy matters is an asset for current and future landlords. I have no reservations recommending RBR to prospective clients.
Yours Sincerely, Mark Hensby
We would like to thank you for the outstanding level of service you showed us over the previous two and a half years, we have had Brittney Nicholls of Rainbow Realty as our primary liaison and Property Manager. We have had nothing but fantastic and reliable service, Brittney responded quickly to any enquiry and issue we had and always ensured a good outcome for the property owner and the renters (us). You did this in an efficient, professional, informative and friendly way. We cannot recommend you more highly. If we ever rent or sell our property you will be the first and only Property Consultant we consider. Thank you Brittney.
Thank you
Selby Pioli
Thank you for your speedy response Angela, as always excellent service.
I'm glad to hear the tenancy is going well, and I would like tenancy to continue if the current tenant is happy to renew lease. I was hoping to maybe renovate the bathroom at some point in the future, but there is no rush or timeframe on that plan at this stage. I don't want to inconvenience the tenant, more so provide tenants/prospective tenants with an additional level of comfort.
Regards,
Lhyriel
Thank you so very much for all your help and support throughout the years of me renting through Rainbow Bay Reality. I will be highly recommending any friends or family to rent through your agency and hopefully down the track I can come back renting with you again.
Hi Angela!
Thanks so much..... Your attention to detail is impeccable.....
